Monday – Friday 8:30 am to 4:30 pm
Closed Saturday and Sunday and Holidays
Service appointments must be made prior to 2:30 pm
Water Meters are read every month
Water bills are mailed monthly, and are due within fifteen days
A 15% late fee will be imposed on the day after the due date
Failure of customer to receive a monthly bill does not exempt from monthly payment, late charges, or disconnection
Water Bills are not forwarded by the Post Office.
WE MUST HAVE FORWARDING ADDRESS!
We accept cash, checks, money orders and automatic bank payment (ACH)
To sign up for ACH, contact Water Clerk at 309-543-6133 ext. 4 or stop by City Hall to complete the necessary paperwork
A drop box is located by the back entrance of City Hall, on Orange Street
Payments received in the Drop Box are collected each business day at the open of business at 8:30 am
For new accounts, there is a $25 deposit required for home owners and $50 deposit required for renters, per the City ordinance. The deposit is applied to any outstanding balance after your account is closed. If the balance due on the final bill is less than the deposit, a refund will be mailed to the depositor at his/her forwarding address.
Moving Out???? To schedule a service disconnection date and leave a forwarding address please call 309-543-6133 Extension 4, or stop by City Hall
For questions concerning missed garbage, recycling or yard waste pickups, call 309-543-6133.
For questions about your general account, billings or payments, call 309-543-6133.
For Emergency after Hours water service, call 309-543-3321
The City of Havana is pleased to provide this year’s Annual Water Quality Report. The report is designed to inform you about the quality of water and service we deliver to you every day. Our constant goal is to provide you with a safe and dependable supply of drinking water. We strive to continually improve the water treatment process and protect our water sources. We are pleased to report the drinking water is safe and meets state and federal requirements.