Havana Water Front

Water Department

Water Billing

Business Office Hours

City Water Clerk: Madisyn Shore

Monday – Friday 8:30 am to 4:30 pm
Closed Saturday, Sunday and Holidays
Service appointments must be made prior to 2:30 pm

 

Billing

Water Meters are read every month.

Water Meter readings are measured to the nearest 1,000 gallon(s).

Water bills are mailed monthly, and are due within fifteen days.

A 15% late fee will be imposed on the day after the due date.
Failure of customer to receive a monthly bill does not exempt from monthly payment, late charges, or disconnection.

Water Bills are not forwarded by the Post Office.

WE MUST HAVE FORWARDING ADDRESS!

 

Payment

We accept cash, checks, money orders and automatic bank payment (ACH).

To sign up for ACH, contact Water Clerk at 309-543-6133 Ext. 4 or stop by City Hall to complete the necessary paperwork.

For 24/7 Online Payments, go to the havanail.gov homepage, scroll down until you see a button titled Utility Payments under “Helpful Quick Links”. Select that button and follow the necessary steps to make a complete payment. Convenience fees do apply.

 

Drop Box

A drop box is located by the back entrance of City Hall, on Orange Street.
Payments received in the Drop Box are collected each business day at the open of business at 8:30 am.

 

Deposits

For new accounts, there is a $25 deposit required for home owners and $50 deposit required for renters, per the City ordinance.  The deposit is applied to any outstanding balance after your account is closed.  If the balance due on the final bill is less than the deposit, a refund will be mailed to the depositor at his/her forwarding address.

 

Terminating Service

Moving Out? To schedule a service disconnection date and leave a forwarding address please call 309-543-6133 Ext. 4, or stop by City Hall.

 

Need Assistance or have a Question?

For questions concerning missed garbage, recycling or yard waste pickups, call 309-543-6133.
For questions about your general account, billings or payments, call 309-543-6133.

For questions regarding online utility payment issues, call 877-222-0377.

For Emergency After Hours water service, call 309-543-3321

 

Water Quality Report

The City of Havana is pleased to provide this year’s Annual Water Quality Report. The report is designed to inform you about the quality of water and service we deliver to you every day. Our constant goal is to provide you with a safe and dependable supply of drinking water.  We strive to continually improve the water treatment process and protect our water sources.  We are pleased to report the drinking water is safe and meets state and federal requirements.

View Water Quality Report

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Sat 21

Dee Martorana

May 21
Sun 22

Ashley Goodrich

May 22 @ 12:00 pm - 4:00 pm
Sun 22

Cindy Snowden

May 22 @ 2:00 pm - 6:00 pm
Tue 24

Senior Lunch

May 24 @ 11:00 am - 2:00 pm
Tue 24

Ashlee VanEtten

May 24 @ 5:30 pm - 7:30 pm
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