In the event of a line leak inside or out that is causing excessive water use, you may call this office at (309) 543-6133 ext. 4 during normal business hours and we can send someone out to shut the water off. If an emergency should occur after normal business hours, please call (309) 543-3321 to report the problem.
You will receive a bill each month. Meters are read the first of the month for the previous month. The readings are then uploaded then mailed out by the 24th of the month and are due within 15 days after the mailing date. Disconnection begins 8 days after the bills are due. Customers that are disconnected must pay their bill in full, along with a $50 reconnection fee.
Running toilets are the most common cause of high water bills, even though they are not always the easiest to find. The best way to check for a leak in the toilet is to add a couple of drops of food coloring to the water in the back tank of the stool. Wait 15-20 minutes without flushing the toilet, check the water in the bowl of the toilet. If the water in the bowl has changed color, then there is evidence that your toilet needs repair. This also may require several times testing to discover the leak.
Other possible explanations:
Many times neighbors like to compare water bills. However, this comparison does not accurately reflect what may be occurring in your household. Water usage habits vary widely from the number of people in your household to how often hands are washed to how long you shower. Other factors could include what type of toilet(s) you have, the size of your washing machine or if you bathe rather than shower.
Here are a few water usage facts:
Because of the different variables that could contribute to the amount of water used, the most accurate way to compare the usage would be to go back to a year ago and compare the usage. This allows for a more exact comparison.
This is strictly the owner’s decision. A few things to consider:
Slightly more water usage could have caused your meter to run into the next billing “tier”. We bill per 1,000 gallons of usage, so if you used 1,001 gallons of water in a month, the meter would interpret that usage as 2,000 gallons, and you would be billed accordingly.
Other possible explanations:
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